Top 10 Frequently Asked Questions About DataAlways

1. Where does DataAlways back up my data?
   
2. What files are backed up?
   
3. How long does it take to have my data synchronized with DataAlways?
   
4. Is my backed up data secure and private?
   
5. Does DataAlways back-up work when I am not connected to the Internet?
   
6. How do I recover files?
   
7. What happens when my disk drive crashes?
   
8. Can I selectively restore files using disaster recovery discs?
   
9. Does DataAlways work with an external drive?
   
10. What happens if my computer is destroyed, lost or stolen?
    

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Where does DataAlways back up my data?

Files are backed up, compressed, encrypted and then stored temporarily in a protected cache area on your hard drive. At the same time, when your computer is connected to the Internet, the cache is sent to our remote servers and emptied.
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What files are backed up?

In a word, everything. This is a DataAlways exclusive. It backs up any number of files of any size with unlimited back-up storage capacity, all for one low monthly subscription price. Backed up files include your Windows operating system, registry, settings, favorites, all your program files, all user files such as documents, images, movies, music, spreadsheets—the works. No limits, no worries.
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How long does it take to have my data synchronized with DataAlways?

As the back-up files are uploaded to our servers, the cache is emptied. This is called synchronizing. When you first start DataAlways, it takes several hours or days to back-up your entire system, depending on the amount of data and the speed or availability of your Internet connection. Once the initial back-up is completed, subsequent synchronizations of changed files happen much faster since DataAlways only backs up files that change.
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Is my backed up data secure and private?

Yes! Protected by 128-bit enhanced data encryption every step of the way, your back-up is stored in a state-of-the-art, Tier 3 data center with multiple and redundant active power, cooling and fire suppression systems providing a solid 99.98% failsafe uptime around-the-clock.
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Does DataAlways back-up work when I am not connected to the Internet?

Yes. When you are offline, files are instantly backed up to the DataAlways hard drive cache. When you next connect to the Internet, DataAlways automatically begins the synchronization process and uploads the files in the cache to our remote back-up servers.
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How do I recover files?

It’s a simple three step process: Activate the DataAlways file Recovery Assistant. Select the file you want, and click to restore it. You many select from the most recent version or go back up to 20 versions deep.
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What happens when my disk drive crashes?

Just call the DataAlways customer service center and we will rush you a complete system disaster recovery kit with your most recent back-up on CD or DVD discs. This set of recovery discs is a complete mirror of your system. You may use them to quickly re-install your entire system to you existing hard drive after it has been reformatted or to a new hard drive as long as it is installed in the same computer that was backed up. Each computer has a unique motherboard registry identification that is used by DataAlways as a security measure to assure that your data cannot be recovered to any computer other than your original subscribed system.
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Can I selectively restore files using disaster recovery discs?

No. You may only restore a complete system using the disaster recovery system discs. Individual files or groups of files must be recovered via the Recovery Assistant using high-speed Internet download system. This is a feature of our security system that prevents anyone other than you from ever seeing your files. DataAlways technicians cannot see your files and have no way of knowing which files to selectively burn onto a recovery disc.
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Does DataAlways work with an external drive?

No. DataAlways will only back-up "local" hard drives that are physically installed in your computer’s chassis. DataAlways will back-up multiple drive partitions and multiple physical drives in the same desktop or workstation chassis including RAID0 and RAID1 arrays.
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What happens if my computer is destroyed, lost or stolen?

You may use your back-up to restore your files to your new computer. The process is a file migration rather than a complete system recovery on discs. Your DataAlways customer service team will assist with file migrations absolutely free of charge as part of your paid subscription.
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